Our delivery service ensures our hire equipment gets to you in pristine condition. We want your event to look the best it can. Delivery fees will be quoted upon placement of an order. Fees will vary due to location and accessibility of the event space, along with the volume of the order. At the discretion of the Owner, the collection of small orders that include items that do not require setup and pack down may be possible. Please call us to discuss.
Prior to your event, delivery and collection times will be coordinated to suit both the venue and event timing.
Our hire period is 1-3 days, allowing for setup and pack down of your order. Additional charges will apply for periods longer than stipulated.
We can assist with the setup and styling of your event. Contact us for a quotation.
Upon confirmation of your order a non-refundable deposit of 30% will be required within 7 days. The balance will be due 14 days prior to the delivery date.
We will hold your credit card details as a security bond for any loss or damage to our equipment. An invoice will be issued to the Hirer for replacement or repair costs, for which payment will be required within 7 days of the invoice date.
Reductions in quantity of goods ordered will be accepted without charge as long
as the reduction results in a difference of no more than 10% of the order, and the Owner is notified at least 14 days before the delivery date. Increases to your order are welcome, pending availability.
A 30% forfeit charge will apply up to 14 days prior to the event date. Cancellations made between 8 and 13 days before the event date will incur a 50% fee. Cancellations within 7 days of the delivery date will forfeit 100% of the hire charges.